Valued Members of our Community,

There is no higher priority to our entire L&E Research team than the health and well-being of our clients, our teammates, and you, our participants we connect our clients with in order to facilitate great qualitative research. The Coronavirus (COVID-19) is impacting our industry, primarily in the travel restrictions being placed upon the corporations we serve.

Here is what you can expect moving forward when you come into our facility to participate in in-person studies.

As our offices prepare for in-person research,

L&E Research considers the health and safety of its clients, teammates and participants to be of the utmost importance. We also recognize the importance of our client’s work, and the need to have a reliable partner in their qualitative research, ready to adapt and rapidly respond to the ever changing environment we face. In turn…we’re focused on finding more opportunities for our community to engage clients in paid research, including opportunities from home.

Below is our response to COVID-19, and the steps we have taken to ensure our business is ready to respond, to this or any other crisis, that could impact the conduct of your research.

What precautionary action is L&E Research Taking?

They Include: What To Expect

  • Staff, client & participants temperatures will be checked upon arrival. Must not have a temp above the current CDC guidelines to be on site (100.4 F / 38 C temporal). * Staff will wear masks and gloves (when appropriate) during the study.
  • In accordance with CDC guidelines, we highly recommend that participants wear masks when entering the facility.
  • Doors within the Facility will have foot-operated door openers… * Reception area will include an acrylic divider at the front desk for Client/Participant/Staff safety. * Participants to show ID through the acrylic divider; no physical contact with the staff. Seating area is configured for appropriate Social Distancing. * Bottled water to be provided for participants; no snack items in lobby. * The research room will include tabletop acrylic dividers between participants and clients. * Participants must be willing to remove their masks during study.
  • Participants will take any pencils or pens used with them when done. * Physical distancing will occur for groups as well as clients
  • Group size will be limited to maintain a safe distance of 6 feet without barriers, and plexiglass (sneeze guards) for closer proximity * Participants are encouraged to do all pre-work before they arrive at the facility * Incentives are virtual – no transferring of materials

Ongoing Housekeeping

  • The building housekeeping staff is providing additional cleaning services during the pandemic.
  • Monthly atomized disinfecting with aerosol over all surfaces (this disinfecting works continuously between treatments).
  • Staff will sanitize between each group with extra time allotted for thorough cleaning of all surfaces.
  • Staff to wear masks continuously during the study.
  • Staff to wear gloves when appropriate and as needed.
  • Staff to maintain continuous cleaning of all areas of facility – Reception area, lobby, doors & doorknobs, table tops, chair handles, counters, kitchen area.

Background: Corona Virus (COVID-19)

Corona virus information is available through the CDC or World Health Organization and local government health departments and agencies. L&E Research’s leadership team has been monitoring this outbreak, and meets regularly to discuss actions to be taken to ensure the safety of everyone that engages with us. We are constantly monitoring local actions and the impacts on our communities, and how that will impact our clients, our teammates, and you, our database members.


L&E Research is taking extra precautions to ensure we reduce the chance of spreading COVID-19 and other illnesses, and we encourage you to help us by self-identifying to us exposure to the virus, or flu-like symptoms in general, so we can eliminate exposure to our communities (clients, employees and fellow participants). There are still other opportunities to participate in research should you experience these symptoms, as clients regularly conduct research online. If you do not have a webcam, now is a great time to consider one: not only for your own purposes of communication in other ways beyond direct personal contact, but also as a great way to expand the opportunities of participation in our paid research studies. If you elect to purchase one, we hope you will visit your member portal and update your records, so we know you are now eligible to participate in these types of studies.

We thank you for being a member of our database, participating in our studies, and helping us take extra precautions by being a good neighbor and implementing best practices in sanitation and cleanliness (wash those hands regularly!) to reduce the spread of this virus. “This too shall pass” is a well-known refrain that applies to COVID 19 as well: we appreciate your cooperation and look forward to seeing you soon, in-person or online, at one of our upcoming paid research studies!

Warm Regards,


Angela Steed
Director, Community Engagement

Community Engagement COVID-19 Resources

At L&E we believe in doing the right thing and giving back to our communities. During such an uncommon time we know many of you have questions, need help, and/or are looking to find ways to help. From needing food assistance to providing food assistance, from navigating uncharted waters of the unemployment process to donating homemade face masks to your local medical community, and from homeschooling resources to finding local pet adoption organizations, we would like to help provide information to find what you are looking for.  Please visit your local market page below for a list of resources to help you and help others during this time. Be sure to check back regularly as additional resources may become available each week.


Information that Might Help You in and Around Austin, TX:

  1. ATX.Gov – Community Resources –  COVID-19 – Resources for you, your family, healthcare workers and businesses:
  2. 250+ Creative Ways to Keep Your Family Sane During the COVID-19 Crisis | Kids Out and About Austin:
  3. Austin Disaster Relief Network: Emergency financial assistance, emergency transportation and housing, emotional and spiritual support, physical support (clothing, toiletries, etc.).
  4. Texas Workforce Solutions Resources for Workers:
  5. UT Austin family resources:
  6. Austin Community College non-profit resources from national, state and local sources:
  7. Novel Corona Virus Information for Travis County:


Information to Help Each Other in and Around Austin, TX:

  1. Speak Up Austin- ATX for ATX:
  2. Austin Pets Alive:
  3. Meals on Wheels:


Information that Might Help You in and Around Cincinnati, OH:

  1. Ohio Dept. of Health:
  2. Local Health Departments:
  3. General Unemployment Resources:
  4. Ohio COVID-19 Unemployment Benefits:
  5. Kentucky Unemployment Benefits:
  6. Dolly Parton Imagination Library – Free books mailed to kids 5 & under each month. Info here.
  7. Public Library of Cincinnati & Hamilton County: Library remains “open” online, w/ trained staff to help you (more info here). Any OH resident can get a free virtual library card here. Check out E-Branch for e-books, e-audiobooks, e-research, e-learning. NEW! Online events & activities almost every day, including virtual storytimes for kids & events for teens & adults. Check the library calendar for details.


Information to Help Each Other in and Around Cincinnati, OH:

  1. Hoxworth Blood Center:
  2. Volunteer with YMCA:
  3. Coronavirus Arts Hub:
  4. Cincinnati Cares: EMAIL_CAMPAIGN_2020_03_13_05_36&utm_medium=email&utm_term=0_f15e3f6435-747765cf20-111295547
  5. COVID-19 Regional Response Fund:
  6. Council on Aging:
  7. Cincinnati & NKY Match: Pairing Healthy Young Adults w/ Older Adults in Need:


Information that Might Help You in and Around Columbus, OH:

  1. Ohio Unemployment FAQs:
  2. Ohio Department of Health (ODH):
  3. Columbus Public Health (CPH):, call 614-645-1519
  4. Protecting Your Finances during the Pandemic:
  5. Coalition on Homelessness & Housing In Ohio: COVID-19 Resources
  6. Columbus City Schools, Resources for Families:


Information to Help Each Other in and Around Columbus, OH:

  1. City of Columbus Community Resources & Emergency Relief:
  2. Central Ohio Resources for Seniors:
  3. Free & Low-Cost Health Clinics:
  4. Central Ohio COVID-19 Response Hub:
  5. Mid-Ohio Food Bank:


Information that Might Help You in and Around Denver, CO:

  1. Denver (Up to Date Local COVID-19 Info):
  2. Colorado Unemployment Info:
  3. Homeschooling Tips During COVID-19:
  4. Local Foodbank:
  5. List of virtual and online experiences:
  6. Colorado guidelines for reopening:


Information to Help Each Other in and Around Denver, CO:

  1. Great Ways to Donate PPE in Colorado:
  2. Denver Food Bank:
  3. Find a Local Blood Bank:
  4. Materials, Distribution Channels, and Requests, for Masks Nationwide:
  5. Donate PPE in Denver:

Kansas City

Information Lines & Hotlines

Missouri Department of Health & Senior Services 24 hour hotline for COVID-19 questions

Kansas Department of Health & Environment COVID-19 phone bank, open M-F 8am-7pm, Sa 10am-2pm, Sun 1-5pm
866-534-3463 (866-KDHEINF)

CDC-INFO 24 hour question line
800-232-4636 (800-CDC-INFO)

Disaster Distress Helpline 24 hour crisis counseling and support for people experiencing emotional distress related to disasters
❋ Text “TalkWithUs” to 66746

Crisis Text Line 24 hour confidential crisis counseling via text for any personal crisis
❋ Text “UNITE” to 741741
❋ Message Crisis Text Line on Facebook


Information that Might Help You in and Around Minneapolis, IN:

  1. Local COVID 19:
  2. MN Unemployment:
  3. Homeschooling Tips:
    (each school website should have their own info as well for homeschooling tips)
  4. Coronavirus community resource –


Information to Help Each Other in and Around Minneapolis, IN:

  1. Medical PPE Donations:
  2. Minneapolis Blood Bank:
  3. Minneapolis Food Donation:
  4. Medical PPE donations(homemade masks) –


Information that Might Help You in and Around Raleigh, NC:

  1. North Carolina DHSS (Up to date Local COVID-19 info):
  2. North Carolina Unemployment Website:
  3. Wake County Learning Resources:
  4. What’s new in phase 1?


Information to Help Each Other in and Around Raleigh, NC:

  1. Local Hospital PPE Donations:
  2. Eastern North Carolina Food Bank:
  3. Donate Blood/Plasma:
  4. Disaster Assistance:
  5. Volunteer opportunities:

Charitable Organizations (for both help and helping)

Raleigh Rescue Mission:

4700 Capital Blvd, Raleigh, NC 27604
(at the Southeast Corner of Capital Blvd and Millbrook Rd in ‘Mini City’)

Helping Hands

Tri-area ministry Food Pantry on E. Holding:

919-556-7144 |

Urban Ministries on Capital Blvd (food and Script assistance as well as housing for Women)

919-836-1642 |

Fuquay Varina Emergency Food Pantry on Academy ST.

919-552-7720 |

With Love from Jesus (serves both Wake and Johnston Co)

919-233-8010  |

Shepherd’s Table Soup Kitchen on Hillsborough St.

919-831-2010  |

St. Louis

Information that Might Help You in and Around St. Louis, MO:

  1. Missouri HSS (Up to date Local COVID-19 info):
  2. St. Louis County COVID-19 Personal Relief Information:
  3. Missouri Unemployment Website:
  4. St Charles County Personal Relief Information:
  5. Testing:
  6. Park Reopenings:
  7. Proper Face Mask Cover Guidance:
  8. St Louis County Case Reports, Testing Sites, Reopening Guidelines and more:


Information to Help Each Other in and Around St. Louis, MO:

  1. Local Hospital PPE Donations:
  2. St Louis Food Bank:
  3. Donate Blood/Plasma:
  4. St Louis Chamber of Commerce:


Information that Might Help You in and Around Tampa, FL:

  1. Florida Department of Health:
  2. City of Tampa COVID-19 Hotline: 1-833-TPA-INFO
  3. Florida Chamber of Commerce:
  4. Unemployment General Information:
  5. Unemployment Eligibility – Department of Labor:
  6. US Department of Labor COVID-19 Resources:
  7. COVID testing locations:
  8. Sign up to receive alerts from Hillsborough County Alert System. Alerts will include COVID-19 updates and any other potential emergency in the county:
  9. Champions for Children Virtual Playgrounds/Parenting Classes Plus Weekly No-contact “Drive-Thru” for Diapers to Families Struggling during the COVID-19 crisis.
  10. Florida Governor’s Executive Orders can be found here:
  11. Florida Medical Association: Testing locations by County with times, phone numbers and any needs (insurance) to get tested:


Information to Help Each Other in and Around Tampa, FL:

  1. Salvation Army:
  2. Feeding Tampa Bay – developed a drive thru for donations to avoid contact:
  3. Meals on Wheels and Meals on Wheels 4 Kids:
  4. Give Blood: Visit select “Donate Now” and enter your zip code to find the nearest location.

Information is also available on Facebook – Governor DeSantis, Hillsborough County and The City of Tampa all update the community regularly.

Walnut Creek

Information that Might Help You in and Around Walnut Creek, cA:

  1. CA.Gov (Up to date Local COVID-19 info):
  2. CA COVID-19 Information and Resources:
  3. CA Unemployment Website:
  4. CA (COVID-19) Resources for Employers and Workers:
  5. State Health & Emergency Officials Announce Latest COVID-19 Facts:
  6. Latest on reopening stages for California:


Information to Help Each Other in and Around Walnut Creek, CA:

  1. CA Surgeon General’s Playbook: Stress Relief during COVID-19:
  2. CA Food Bank:
  3. COVID-19 Community Relief Fund:
  4. Donate Blood/Plasma:
  5. Save the Children / No Kid Hungry:
  6. Contra Costa County free food pantries information: